A woman was taken off a Southwest Airlines flight, after an alleged complaint of “life threatening allergy to pets” when the customer learned that there was a dog on board.
“Our policy states that a customer (without a medical certificate) may be denied boarding if they report a life-threatening allergic reaction and cannot travel safely with an animal on board,” a Southwest Airlines spokesman said in a statement. “Our flight crew made repeated attempts to explain the situation to the customer, however, she refused to deplane and law enforcement became involved.”
A witness (Bill Dumas) said that the woman asked for a type of injection to protect against the animal allergies. However, the airline needed a proper paperwork to administer any injection for a passenger. Unfortunately, the woman did not produce the document, but did not want to leave the plane.